Here you will find a selection of the most Frequently Asked Questions in relation to our jewellery and watches.
If you are unable to find an answer to your question, please visit our contact us page for details on how to get in touch. Alternatively, you can use our live chat feature.
Yes, if the item is on-hand in our office/showroom you can visit us at 2A Mather Ave, Prestwich, Manchester M25 0LA. Please, contact us before coming as we may have to retrieve the item from the off-site safe and bring it in for you to view.Â
If you are not local, or cannot get to us and you purchase an item, we offer a 30 day full money back guarantee.
We offer a buy now pay later solution through our partners, like Klarna.
365carat supply jewellery made from precious metals, if we state that an item is gold, silver or platinum it will hold a hallmark. Jewellery is hallmarked in accordance with United Kingdom hallmarking laws. Gold items weighing less than one gram and silver items weighing less than 7.78 grams do not require a UK hallmark.
If you are unsure of what ring size will fit the best, we would recommend going to your local jeweller to be measured, as this will give the best indication of what ring size you are. You can also use our ring size guide as a reference.
Alternatively, you could use a printable ring size chart printed to scale or by measuring the circumference of your ringer, however these methods aren’t as accurate as getting your finger measured physically by a jeweller.Â
If an item can be resized depends on a number of factors, please contact us direct for more information.
Where applicable the item weight will be listed on the product page within the specification table. Please note all product weights displayed on our website are approximate.
We aim to dispatch orders within 2 working days, unless stated at the time of the order. Please see our Delivery & Returns page for more information.
If you wish to return the item that you've purchased, please return it to the return address on your invoice alongside the return slip stating your reason for return within 30 days. We recommend sending your item back via Royal Mail Special Delivery. Please note that personalised or bespoke to you (such as engraved items or unstocked rings which are ordered in to size) earrings / pierced jewellery cannot be returned.
Please visit our Delivery & Returns page for more information on how we deliver goods.
Once a refund has been processed the funds can take 7 - 10 working days to show back in to your account. If 7 - 10 working days has passed since you received notification that your refund has been processed please contact us.
When purchasing through online finance your order must be posted to your billing address as per the terms and conditions of the finance agreement. Your order cannot be collected in store or shipped to an address that is different from your billing address.
If an item can be paid for using finance then this will show on the product page and also at the checkout stage.
Unfortunately all our products are out in our store network or come directly from a supplier, therefore we are unable to provide additional images.
